The Role of Information Technology in Modern Business
Information is a term that has many meanings. It is said, “Information is power” – this is a very powerful quote indeed. But then, information is also often said to be the key to understanding; the key to success, the key to life. So which is it?
Information can be regarded as the solution of confusion; it resolves the quandary of “what an entity is,” and therefore defines both the nature and its essence. However, the concept of information has various meanings in many different contexts. In business, information is something that support sales, informs buying decisions and provides adequate support for marketing activities. In education, information is objective, easily measured, and controlled.
Information is used to make things happen, to bring about a desired effect, or to prevent unwanted events. Thus, information systems have become the essential organizational technologies of the modern era. Information systems may include production information management, financial systems, customer information systems, and other information systems. Information is not only produced but also acquired and transmitted. Information is used to build credibility, reputation and trust. Information is used to control the distribution of information, and also determines ownership of resources.
Businesses use information systems to manage their operations more efficiently, interrelate interactions, and share information systems. The need for information has increased dramatically due to rapid development and change. The use of information technology has increased tremendously, especially since the 1990s, resulting in an explosion of websites and a plethora of information available on the Internet. Information has even become a part of our daily lives, with many people owning cell phones that contain stored information.
Many businesses are using information technology to develop and maintain their markets, to monitor customers’ shopping habits, to manage internal and external information systems, and to provide information and interact with customers in an efficient manner. However, information technology is a complex system, and it would be difficult for any business to operate without it. An information technology company would be required to develop and maintain a wide variety of computer systems, which would in turn require updating and adding new information systems on a regular basis. These systems would also need to be deployed and maintained in various locations throughout a business. Information technology also provides businesses with a number of options, such as software and hardware, network servers, backup generators, network-based maintenance and security, application and data management, desktop data management, manufacturing inventory management, and distribution management.
In order to operate effectively, information technology needs to be integrated with business processes in order for them to be effectively managed. An information technology manager should lead the development and implementation of information systems, as well as train staff in the use of the systems. A business can also improve its efficiency by using information systems, by automating processes, by saving costs, and by providing the necessary information to customers. Businesses can also learn how to integrate information systems with their competitors and customers by attending seminars, educating themselves, and by participating in related conferences and workshops.